Service 03
AI Chatbot Development
Grounded conversational systems for support, booking and qualification — connected to your knowledge, your calendar and your CRM.
Discuss this service →
Overview
What this actually involves
We build retrieval-grounded assistants that answer from your documented truth and say so when the answer is not there. No open-ended improvisation on policy, pricing or clinical questions.
Every conversation is measured on resolution, not deflection: did the customer get the outcome they came for? Handover to a human is a first-class path, with full transcript and intent summary.
Process
How we deliver it
01Process traceTwo weeks inside the work: every step, exception and handoff, timed and costed. The output is a map — automate, keep human, delete.Process map, business case, delivery plan
02Architecture & evaluation designSystem design, tool contracts and the evaluation set built from your historical cases. The release bar is agreed before code is written.Architecture note, golden set, success criteria
03Vertical slice buildOne complete workflow at a time, in production, used by real people. Weekly demo, fortnightly release.Working software in production
04Evaluation & hardeningAdversarial testing, confidence calibration, escalation tuning and load behaviour under real volume.Evaluation report, tuned thresholds
05DeploymentInfrastructure as code, progressive rollout, rehearsed rollback and cost attribution per feature and tenant.Reproducible environments, runbooks
06Operate & improveOn-call, drift monitoring and a monthly cycle that feeds production traces back into the evaluation set.Monthly operations review
Benefits
What you get out of it
Grounded answersRetrieval over your approved content, with citations back to source.
Booking and CRM actionsThe assistant completes the task — books, reschedules, qualifies, logs.
Measured on resolutionSuccess is the customer outcome, not the deflection rate.
Clean human handoverTranscript, intent and suggested reply handed to your team.
Related case study
Turning a document dump into a conversational knowledge base
A retrieval-augmented platform that lets a team upload or connect proprietary documents and query them conversationally, with answers grounded in the source material.
Read the case study →Other services
